Best Practice Information

CHA providers Best Practice Guides and information for community housing organisations

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Latest updates about Covid-19 Community Housing Providers information

Community Housing Aotearoa

Community Housing Aotearoa Information

Government Support

Government Support for Your Organisation

Other Resources

Other resources you might find useful

COVID-19 – Community Housing Providers Information

Covid-19 Alert Level Guidance Documents

COVID 19 responses from Clare Aspinall

Ministry of Health Information and Advice

Please visit the Ministry of Health website for the most up-to-date official advice and information about Covid-19 in New Zealand.

The government has also set up a dedicated website with information about Covid-19 available here. There is a new Welfare Factsheet (all of government) which consolidates important information on supports and guidance that is useful for housing providers and residents. There is also a section with translations of important information in over 20 languages .

Here is MSD’s national list of Social Sector Organisations providing Essential Services.

Community Housing Aotearoa Information

Community Housing Aotearoa (CHA) released an updated guidance document on 28 April. It consolidates information, contacts, resources and advice to help you in your day to day service delivery and decision making. It will continue to be updated as new information is available and Alert Levels change.

For the latest CHA Covid-19 updates, check here.

Stories of Connection and Hope

Community Housing Providers are going the extra mile to maintain essential housing services during the Covid-19 pandemic in New Zealand.

Government Support

The Business.govt website contains a dedicated section with Covid-19: Information for business. Full details are available here.

The Government’s media statements and factsheets about the Covid-19 economic package are available here.

This Covid-19 Employer subsidy factsheet contains guidance on the employer wage subsidy and leave payments. Page three indicates that the leave payments are available for non-governmental organisations. Information on accessing the subsidy is available on the Work and Income website. CHA is working with other charitable and community sector peak bodies to receive clarification regarding wage subsidies and will update this information when received.

The Reserve Bank has provided information about which financial services are continuing and how they are operating. Please see the Reserve Bank website for further details.

The Business.govt website contains a dedicated section with Covid-19: Information for business. Full details are available here.

Other Resources

New Zealand Construction Industry Council

To assist with safely resuming construction at Level 3, the NZCIC has released the COVID-19 Standard for New ZealandConstruction Operations and Protocols.

Kāinga Ora – Homes and Communities

A Covid-19 poster – useful for workplaces and tenants

Information sheets for the public/tenants/occupants/staff:

Information about home visits developed by the Northern Region district health boards provides a useful flowchart. While developed specifically for health professional home visits, the steps are directly applicable for community housing provider home visits also.

Transparency International New Zealand has provided An example of a high-level organisational pandemic policy. This 2 page document may be useful if your organisation is reviewing and updating your own policy.

COVID-19: Key Legal Issues for Charities Please note, if you have any problems asking for a login, click on cancel and it will take you through to the website.

NILS-during-Covid-Quick-Facts MAY 2020.pdf (Quick Facts) – NILS (No Interest Loan Scheme) – is a fair and affordable way for people living on limited incomes to borrow to buy an essential household asset or service. You can use this flier to inform your residents or clients about these loans: Covid Flyer B.pdf

Accommodation Support Temporary Accommodation If you are required to self-isolate and you need support to find suitable accommodation, the Temporary Accommodation Service (TAS), run by the Ministry of Business, Innovation and Employment is working with other government agencies to assist people to find suitable accommodation. TAS is providing assistance to those who are unable to self-isolate in their own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged. To register your details, please call 0508 754 163.

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Contact Us

Level 11, Ranchhod Tower

39 The Terrace/102-112 Lambton Quay
PO Box 11543
Wellington 6142

04 385 8722

Annual Report

CHA’s 2020/21 Annual Report

CHA’s 2020/21 Annual Report

Strategic Plan

CHA’s Strategic Plan 2018

CHA’s Strategic Plan 2018

Featured Network

Residential Tenancies Act Community of Practice

Residential Tenancies Act Community of Practice

Our Place

Our Place Report 2017

Our Place Report 2017

Case Studies

Media Releases


Anti-Social Behaviour notes Nov 21

Tenants Protection Association (Chch) Inc. Notes for presentation at Tenancy Management Community of Practice Nov 2021 Anti-Social Behaviour notes Nov 21

Tenancy Management COP November 2021 summary

tenancy-management-cop-november-2021-summary The final Tenancy Management Community of Practice for 2021 was held via zoom on 11th November 2021. This Community of Practice is relevant for advocates, practitioners, navigators and tenancy managers involved in...


Community Housing Aotearoa (CHA) Newsletter 2 May 2022

Human Rights Commission releases troubling indicators on habitability, COVID-19 RESPONSE, First funds released from council housing reserve, Seven-point plan released to tackle cost of living, Community Finance nominated for top industry award, In the News, Events,...

Community Housing Aotearoa (CHA) Newsletter 19 April 2022

Haere rā to Brennan Rigby, Manager of Systems Shift, And the Supreme Business Excellence Award goes to…, CHA and Community Finance highlighted as leading housing systems change, Changes to the Healthy Homes Standards finalised, Practical Actions on Climate Change,...

Community Housing Aotearoa (CHA) Newsletter 4 April 2022

Welcome to Justin Latif, CHA's new Communications Lead, COVID-19 Response, Ministry for the Environment releases draft National Medium Density Design Guide, Fair Pay Agreement Bill update, Update on the Incorporated Societies Bill, In The News, Events, Community...

Community Housing Aotearoa (CHA) Newsletter 21 March 2022

COVID-19 RESPONSE, From bank overdraft debt repayment plan and into a 'rent-to-own' place of their own, Homelessness Action Plan 18 Month Review, In the News, EVENTS, Sector Call online zoom on Property Management Regulations, Property Council New Zealand -...





Community Housing Aotearoa

Contact Us

Contact Info

Level 11, Ranchhod Tower,
39 The Terrace /
102-112 Lambton Quay
PO Box 11543
Wellington 6142

+04 385 8722

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