Best Practice Information

CHA providers Best Practice Guides and information for community housing organisations

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Community Housing Aotearoa

Community Housing Aotearoa Information

Government Support

Government Support for Your Organisation

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Other resources you might find useful


Latest updates about Covid-19 Community Housing Providers information

Community Housing Aotearoa Information

Community Housing Aotearoa (CHA) released an updated guidance document on 28 April. It consolidates information, contacts, resources and advice to help you in your day to day service delivery and decision making. It will continue to be updated as new information is available and Alert Levels change.

For the latest CHA Covid-19 updates, check here.

Stories of Connection and Hope

Community Housing Providers are going the extra mile to maintain essential housing services during the Covid-19 pandemic in New Zealand.

Government Support

The Business.govt website contains a dedicated section with Covid-19: Information for business. Full details are available here.

The Government’s media statements and factsheets about the Covid-19 economic package are available here.

This Covid-19 Employer subsidy factsheet contains guidance on the employer wage subsidy and leave payments. Page three indicates that the leave payments are available for non-governmental organisations. Information on accessing the subsidy is available on the Work and Income website. CHA is working with other charitable and community sector peak bodies to receive clarification regarding wage subsidies and will update this information when received.

The Reserve Bank has provided information about which financial services are continuing and how they are operating. Please see the Reserve Bank website for further details.

The Business.govt website contains a dedicated section with Covid-19: Information for business. Full details are available here.

COVID-19 – Community Housing Providers Information

COVID 19 responses from Clare Aspinall

As at noon on Wednesday 12 August Auckland’s Alert Level has gone back to Level 3. CHA has developed the following guidance and related resources to assist providers operating under Level 3.

Please access the Level 3 Guidance here.

The rest of New Zealand is back at Level 2 and the CHA guidance and related resources to assist providers operating under Level 2 can be accessed here.

The Ministry of Housing & Urban Development also released guidance for providers during prior Alert Levels. You can find the information on their website here.

We have also prepared a series of short videos to assist you at Alert Level 2. The videos feature CHA Progamme Manager Clare Aspinall providing best practice advice across a range of topics. The videos reiterate the importance of recording the right information about people on your premises – including staff, residents/tenants, tradespeople and visitors. That includes names, phone numbers and email addresses.

Please feel free to share the following videos within your networks.

  • Health and safety in your workplace
  • Moving into shared accommodation
  • What to do if someone becomes unwell
  • Information for visitors – a video you might like to share with visitors to your premises.

Ministry of Health Information and Advice
Please visit the Ministry of Health website for the most up-to-date official advice and information about Covid-19 in New Zealand.

The government has also set up a dedicated website with information about Covid-19 available here. There is a new Welfare Factsheet (all of government) which consolidates important information on supports and guidance that is useful for housing providers and residents. There is also a section with translations of important information in over 20 languages .

Here is MSD’s national list of Social Sector Organisations providing Essential Services.

Information on Personal Protective Equipment

Links and files below are helpful to assess whether you need PPE or not and what type of PPE you will need (non-health workers)

The Hutt Valley, Wairarapa and Capital Coast District Health Board’s have developed advice for homelessness service providers. They have also provided information for services that do require PPE due to providing close personal care to access PPE and training in the proper use of PPE. The PPE is only to be used by providers who will be providing close personal care.

Wellington Regional DHB Homeless Provider Network Update 6 April 2020 Final Document.

Other Resources

New Zealand Construction Industry Council

To assist with safely resuming construction at Level 3, the NZCIC has released the COVID-19 Standard for New ZealandConstruction Operations and Protocols.

Kāinga Ora – Homes and Communities

A Covid-19 poster – useful for workplaces and tenants

Information sheets for the public/tenants/occupants/staff:

Information about home visits developed by the Northern Region district health boards provides a useful flowchart. While developed specifically for health professional home visits, the steps are directly applicable for community housing provider home visits also.

Transparency International New Zealand has provided An example of a high-level organisational pandemic policy. This 2 page document may be useful if your organisation is reviewing and updating your own policy.

COVID-19: Key Legal Issues for Charities Please note, if you have any problems asking for a login, click on cancel and it will take you through to the website.

NILS-during-Covid-Quick-Facts MAY 2020.pdf (Quick Facts) – NILS (No Interest Loan Scheme) – is a fair and affordable way for people living on limited incomes to borrow to buy an essential household asset or service. You can use this flier to inform your residents or clients about these loans: Covid Flyer B.pdf

Accommodation Support Temporary Accommodation If you are required to self-isolate and you need support to find suitable accommodation, the Temporary Accommodation Service (TAS), run by the Ministry of Business, Innovation and Employment is working with other government agencies to assist people to find suitable accommodation. TAS is providing assistance to those who are unable to self-isolate in their own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged. To register your details, please call 0508 754 163.

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Contact Us

Level 11, Ranchhod Tower

39 The Terrace/102-112 Lambton Quay
PO Box 11543
Wellington 6142

04 385 8722

Annual Report

CHA’s Annual Report for 1st July 2019 to 30th June 2020

CHA’s Annual Report for 1st July 2019 to 30th June 2020

Strategic Plan

CHA’s Strategic Plan 2018

CHA’s Strategic Plan 2018

Featured Network

Residential Tenancies Act Community of Practice

Residential Tenancies Act Community of Practice

Our Place

Our Place 2017

Our Place 2017

Case Studies

Media Releases

The Shift Aotearoa conference 2021 issues papers released

Community Housing Aotearoa’s three pre-conference work programmes are kicking off next week with initial zoom meetings in the Narrative Transformation and Housing System Settings streams scheduled for Tuesday 26 January at 10AM and 1PM respectively. Issues papers to...


CHA Level 4 Guidance Document 8 September

CHA Level 4 Guidance Document 8 September Community Housing Aotearoa (CHA) has put together this document to consolidate information, contacts, resources and advice to help you in your day to day service delivery and decision making. It will be updated as new...

Community Housing Aotearoa (CHA) COVID-19 Update 26 August 2021

Message from CHA's Chief Executive, Productivity Commission Submission - Include Housing in the Terms of Reference, CHA's support for members, sharing ideas and issues, Ministry of Health information and advice, Government support for your organisation, important...


Community Housing Aotearoa (CHA) Newsletter 30 August 2021

Message from Chief Executive, Support for Members, CHA Regional Event Series, #right2housing - Episode 2, Community Finance named as finalists at Sustainable Business Awards, Feedback sought on draft strategy and planning policy for housing measures, An update on the...

Community Housing Aotearoa (CHA) Newsletter 18 August 2021

Community Housing Aotearoa COVID-19 Update, Message from CHA's Chief Executive, CHA's support for members, Sharing ideas and issues, Ministry of Health information and advice, Government support for your organisation. Community Housing Aotearoa (CHA) Newsletter 18...

Community Housing Aotearoa (CHA) Newsletter 16 August 2021

Warm Welcome for CHA's new Chief Executive, CHA Regional Event Series, Masterclass Webinar on Place-based initiatives: Save the Date! Government Reinstates Operating Supplement. On-going Engagement Underway - HRC Framework Guidelines on the #right2housing in Action....

Community Housing Aotearoa (CHA) Newsletter 3 August 2021

CHA Regional Event Series, Human Rights Commission Framework Guidelines on the Right to a Decent Home, Stories of Homelessness: When the Dominoes Start to Fall, Tenancy Management - Code of Practice, In the News, EVENTS, Upcoming Homestar v5 Events. Community Housing...




Te Whakaruruhau Report

The Te Whakaruruhau Report establishes the peak body services to the Homelessness Sector by Te Matapihi he Tirohanga mō te IwiTrust and Community Housing Aotearoa. The report can be found here: Te Whakaruruhau September 2020


Following the money

BRANZ research report on ‘exceeding the minimum’ released

This report looks at the question: why don’t landlords choose features that exceed the minimum building standards and what are the enablers to changing this? The aim is to identify the barriers to an improved rental stock and potential solutions to overcome the...

Community Housing Aotearoa

Contact Us

Contact Info

Level 11, Ranchhod Tower,
39 The Terrace /
102-112 Lambton Quay
PO Box 11543
Wellington 6142

+04 385 8722

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