Best practice information
Community Housing Aotearoa (CHA) developed a Best Practice Guide containing a set of Community Housing Standards in 2007. These were closely based on the Australian National Community Housing Standards Manual, but made relevant to the New Zealand context. At that time the Community Housing sector in New Zealand was still very small and had very little recognition or support from Central Government.
The purpose of the standards are to:
- support sector development
- build organisational capacity
- support and encourage continuous quality improvement
- assist in strategic and business planning
- provide a tool for organisations to benchmark their current practices against external best practice standards
- set a standard for New Zealand best practices in the community housing sector
Given the changed nature of the policy environment in which Community Housing Providers operate since 2011 it was time to update the standards. With the introduction of the Regulatory Regime run by the Community Housing Regulatory Authority (CHRA) and contracting with MSD, the CHA Community Housing Standards needed to reflect the new policy environment and better meet the needs of the increasingly diverse community housing sector.
The following is a draft of our Best Practice Standards updated to reflect the new regulatory environment. The Standards have been up dated to align with and go beyond the criteria set out by CHRA to achieve registration as a class 1 social landlord. The draft still requires a resource section that we are currently working on for providers to use as guidance for building organisational capacity.
Here is the Best Practice Standards draft as of May 2017: Best Practice Standards May 2017 Draft.pdf
You can still access the 2011 Best Practice Guide here: BEST PRACTICE GUIDE APRIL 2011.pdf
For more resources on community housing organisational development go into our resources page here.