Terms and Conditions

Terms of Use for E-Commerce Facility

Community Housing Aotearoa (‘CHA’) allows clients to pay invoices through this website. All such E-Commerce Services shall be subject to these Terms of Use.

These E-Commerce Terms of Use are a contract between you and CHA, separate to our agreement to carry out work on your behalf and the Terms of Use of this Website. Please read them carefully as you will be asked to accept or decline these Terms. You must accept these Terms before you make a payment using this website’s e-commerce facility.

  1. Definitions
    1.1 In these terms, unless the context otherwise requires:
    1. Fees means the additional fees which may be payable for the use of E-Commerce Services as noted on the Website.
    2. E-Commerce Services means the services available through the Website by which amounts payable to CHA may be paid to CHA by online credit card transaction and E-Commerce Process shall mean the process by which those services are provided.
    3. Terms means these E-Commerce Services terms and conditions.
    4. Website means the CHA Website.
  2. Use of E-Commerce Services
    2.1 You agree not to use our E-Commerce Services for any improper, injurious, offensive or unlawful purpose.

    2.2 In using our E-Commerce Services, you represent and warrant that you are over 18 and have legal capacity to contract in New Zealand. If you are using a credit card, you represent and warrant that the credit card is issued in your name and that you shall pay to the credit card issuer all charges incurred through the use of our E-Commerce Services.
    2.3 Upon completing a transaction using our E-Commerce Services, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct. You should print the transaction confirmation for future reference and your files. CHA shall have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of providing E-Commerce Services or for loss of data or information caused by factors outside of CHA’s control.

  3. Refunds Policy
    3.1 A refund will only be provided when it has been proven that there has been an overpayment. When applying for a refund you must provide us with proof of the overpayment. If your refund request is accepted, the refund will be transferred back to the originating credit card or held to your credit against future invoices. No cash refunds will be given.
  4. Privacy
    4.1 You authorise CHA to collect information about you (including information about transactions processed by you) from time to time through the Website. Any such information collected shall be treated in accordance with the CHA Privacy Policy.

    4.2 We also use a payment gateway operated by PayPal. They will also collect information about you (including information about transactions processed by you) from time to time through the Website. Any such information collected shall be treated in accordance with the PayPal Privacy policy which can be found at https://www.paypal.com/webapps/mpp/ua/privacy-full
    4.3 Your use of our E-Commerce Services means that you agree to provide information through electronic means. This means you agree to provide any relevant information in the format and to the standards described for each transaction. It also means you agree and understand that the information will be retained in electronic form.

  5. Security
    5.1 Our E-Commerce Services are provided through a secure website using SSL (secure socket layer) encryption. However, you acknowledge and agree that internet transmissions are never entirely secure or private, and that any message or information you send to or through the Website (including credit card information) may be read or intercepted by others, even where a Website is stated as being secure. Neither CHA nor PayPal shall have any liability for the interception or ‘hacking’ of data through the Website by unauthorised third parties.
  6. Payment of additional fees
    6.1 We may charge a Fee as advertised on the Website for use of our E-Commerce Services.

    6.2 You will pay all Fees payable for our E-Commerce Services at the time of the online transaction by credit card. CHA reserves the right to amend any Fees from time to time and to adjust any Fees recorded on this Website if the price recorded is incorrect.
    6.3 CHA may contact you directly to confirm your credit card details. All Fees are in New Zealand dollars and are inclusive of GST if any (being tax levied in accordance with the Goods and Services Tax Act 1985 and includes tax levied in substitution for such tax). You will pay all other applicable taxes, import duties, levies or tariffs which may be payable (if any).

  7. Limitation of Liability
    7.1 CHA accepts no liability or responsibility for the refusal or reversal of payments which are matters between you and your credit card provider.

    7.2 CHA cannot warrant that the E-Commerce Process, and/or your use of our E-Commerce Services will be faultless, immediate, continuous, and virus free, nor that information provided through the E-Commerce Process will be complete, accurate or up-to-date. CHA will endeavour, however, to ensure the E-Commerce Services are available at all times, subject to maintenance.
    7.3 Subject to any rights which you may have under the Consumer Guarantees Act 1993, except as expressly prohibited by law, in no event will CHA be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even where CHA has been advised of the possibility of such damages occurring. If, notwithstanding the foregoing, CHA is found to be liable to you for any damage or loss which arises as a result of your use of the Website or the E-Commerce Services, CHA’s liability shall not exceed the dollar amount of the transaction which formed the basis of the damage or $100.00, whichever is the lesser. Otherwise, the Consumer Guarantees Act 1993 is excluded to the fullest extent permitted by law.

  8. Right to Suspend, Alter or Cancel Service
    8.1 CHA shall be entitled at any time without prior notice or any liability to you, to alter, cancel or suspend any or all E-Commerce Services temporarily or permanently and/or to substitute alternative services, which may or may not be interactive or transactional in nature.
  9. Specific Service Terms and Conditions
    9.1 You acknowledge that certain E-Commerce Services made available or offered by CHA from time to time may be subject to specific additional terms and conditions. Access and use of E-Commerce Services shall be deemed to constitute acceptance of any such additional terms and conditions applicable to such service.
  10. Amendment
    10.1 The Terms may be altered or reviewed by the CHA, with or without notice. You should check and read these Terms carefully each time you use our E-Commerce Services.
  11. Jurisdiction

    11.1 These terms and conditions and the online services they cover are governed by New Zealand law. All transactions which occur through our E-Commerce Process occur in New Zealand.
    11.2 You agree to submit to the exclusive jurisdiction of the New Zealand Courts.

Contact Us

Level 11, Ranchhod Tower

39 The Terrace/102-112 Lambton Quay
PO Box 11543
Wellington 6142

04 385 8722