Tenancy management in community housing is one of the most important — and most demanding — roles in our sector. It sits at the meeting point of legislation, kaupapa, property, and people.

CHA Tenancy Manager Induction is a role-specific induction programme designed for new tenancy managers working in Aotearoa’s community housing sector. It moves well beyond rent collection and inspections to explore both the ‘what’ and the ‘why’ of the role — equipping new tenancy managers with the knowledge, skills, and ethical frameworks they need to support tenant wellbeing and enable sustainable tenancies.

The course is made up of seven modules:

• the role of a tenancy manager
• the tenancy lifecycle
• trust-based relationships
• privacy in community housing
• documentation and inspections
• when things go wrong
• safety, wellbeing and risk

Each module is offered as both an eLearning module and a professionally produced podcast episode. Learners can choose the format that suits them — at a desk, in the car between visits, or on a quiet evening at home — or use both.

Face-to-face workshops: as an alternative to online learning, CHA has developed a series of equivalent face-to-face workshops. Organisations can deliver these in house, or have staff attend an in-person course alongside other new tenancy managers. For more information, email [email protected].

Who it’s for: new tenancy managers in CHPs, iwi and Māori housing organisations, and other community housing settings; experienced tenancy managers wanting a refresher; tenancy services and operations managers, team leaders, and others working alongside the role.

Cost: $300 + GST per learner for unlimited access to all seven modules (including podcasts). Bulk discounts may be available on request.