Working in community housing means handling some of the most sensitive personal information there is — income details, family circumstances, health conditions, safety plans, immigration status, and more. Tenants share this information because they have to, and they trust us to handle it well.

Privacy in Community Housing is a practical, scenario-based course designed specifically for kaimahi working in our sector. Unlike a typical Privacy Act training course, it focuses on how privacy principles apply in real-world community housing work — where decisions affect the safety, dignity, and wellbeing of tenants and their whānau.

Through interactive activities and realistic examples, learners deepen their understanding of how to collect, store, use, and share tenant information safely and lawfully. The course highlights the responsibilities kaimahi hold as trusted custodians of sensitive personal information, and equips them with the tools to make confident, ethical decisions every day.

By the end of the course, learners will be able to:

• apply privacy principles in practice
• collect only what is necessary
• store and use information safely
• use consent effectively and respectfully
• respond appropriately to information requests
• navigate information-sharing laws confidently
• handle health information with care
• identify and respond to privacy breaches
• make safe, ethical, well-reasoned decisions

Who it’s for: any kaimahi who handles tenant information — tenancy managers, support workers, allocations and waitlist staff, finance and administration, IT and data staff, communications, managers and team leaders, and board members or governance volunteers.

Cost: $25 + GST per learner. Bulk discounts may be available on request.