The Retirement Commissioner undertook a review of the code and recommended changes in August. The changes include a new step by step complaints process that includes the option of mediation to encourage earlier resolutions. The review also recommended more regular and robust reports on complaints. These changes have been incorporated into a new Code of Practice gazetted today and will take effect on 1st April 2017.
The number of senior New Zealanders living in retirement villages has grown by 10,000 over the last decade to a record 32,000. Amendments to the code of practice for retirement villages are here.