New initiatives to improve tenancy services

Nov 19, 2014 | News

“A new FastTrack Resolution service will be available from today to all landlords and tenants to help resolve rent arrears disputes in a faster and more efficient way. A new online system for Tenancy Tribunal applications is also up and running from today, which will reduce processing times significantly,” Dr Smith says.

“FastTrack Resolution means that landlords and tenants who have made a substantial agreement about the repayment of debt will be able to have their agreement formalised by a confirmation conversation, rather than a full mediation. Now a process that could previously take up to 12 days can be completed in as little as 48 hours.

Read the full press release on Scoop here.

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