Renters getting raw deal from property managers

Apr 5, 2018 | News

Consumer NZ head of research Jessica Wilson said tenants who dealt with a property manager were much more likely to report their home lacked adequate heating and had persistent mould.

“Compared with private landlords, property managers were also more likely to delay getting repairs done. Forty-two percent of those who dealt with a property manager said they’d made requests for repairs but were kept waiting for a response,” Ms Wilson said.

Just 35 percent rated their property manager’s service highly. In comparison, 54 percent of those with a private landlord were happy with the service they received.

Ms Wilson said tenants dealing with a property manager were also more likely to worry about the repercussions of making a complaint, fearing they’d be evicted or their rent would increase.

Our survey shows the experience of tenants in today’s rental market varies hugely. But there’s a much higher chance you’ll get a bad deal if you rent through a property management company,” she said.

Overall, 29 percent of tenants said their rental didn’t have good heating or insulation. Twenty-six percent said the property had mould that was difficult to remove or reappeared.

Nearly one in four reported their landlord would turn up unannounced, a breach of tenancy legislation. Eight percent said they’d been charged unexpected fees during the tenancy and six percent hadn’t been given required notice of a rent increase.

Consumer NZ is calling for changes to tenancy law to improve protection for renters. Ms Wilson said regulation of property managers needed to be included in law reforms signalled by the government.

“We’ve previously reported on problems in this industry, which has attracted complaints from both renters and landlords. Our survey provides further evidence voluntary self-regulation of property managers isn’t working,” Ms Wilson said.

Consumer NZ also wants changes to tenancy law to improve security of tenure and is calling for a blacklist of unfair terms and fees.

“Close to one in 10 renters report being charged extra fees by their landlord or property manager. These fees are often not disclosed upfront and are charged unfairly. We want legislation to include a blacklist of unfair terms and fees to make the rules clear,” she said.

Consumer NZ is inviting anyone who has had a problem with a landlord or property manager to contact it at hometruths@consumer.org.nz.

About Consumer NZ’s survey

Consumer NZ surveyed 1062 consumers who rent their home.

Top problems reported at rental properties

34% Pests

29% Insufficient heating or insulation

28% Doors or windows that don’t close properly

26% Mould that’s difficult to remove or reappears

26% Water leaks

17% Appliance that doesn’t work properly

14% Locks that don’t work

More information about the results is available at consumer.org.nz and in the April edition of Consumer magazine.

Recent articles

Annual Report

2021/22 CHA Annual Report

2021/22 CHA Annual Report

Strategic Plan

CHA’s 2022-2023 Strategic Workplan

CHA’s 2022-2023 Strategic Workplan

Featured Network

Residential Tenancies Act Community of Practice

Residential Tenancies Act Community of Practice

Our Place

Our Place Report 2017

Our Place Report 2017

Case Studies

Media Releases

News

Newsletters

Community Housing Aotearoa newsletter – November 28, 2022

Welcome to our latest newsletter. We cover the latest staff news, we seek feedback on our Conference topics, outline what submissions are currently being prepared, plus highlight a number of community and partner events. Community Housing Aotearoa newsletter November...

Community Housing Aotearoa newsletter – November 14, 2022

Welcome to our latest newsletter. We cover the latest staff news, Auckland's CHP network latest event, we seek feedback on our Conference topics, outline what submissions are currently being prepared, plus highlight a number of community and partner events. Community...

Community Housing Aotearoa Newsletter – October 31, 2022

Welcome to our latest newsletter. We cover the release of our Annual Report and our AGM, we seek feedback on our Conference topics, outline what submissions are currently being prepared, summarise the VUW Interns' work to produce CHRA Registration and Methamphetamine...

Submissions

CHA’s Submission on the Natural and Built Environment Bill

CHA has prepared a submission to the Environment Committee on the Spatial Planning Bill currently at the select committee stage at the time of writing. CHA has consistently advocated for Inclusionary Housing (IH) to be enabled through the RMA reforms. We discuss how...

CHA’s Submission on the Spatial Planning Bill

CHA has prepared a submission to the Environment Committee on the Spatial Planning Bill currently at the select committee stage at the time of writing. CHA has consistently advocated for Inclusionary Housing (IH) to be enabled through the RMA reforms. We discuss how...

CHA’s Submission on the Charities Amendment Bill

CHA submitted to the Social Services and Community Committee on the Charities Amendment Bill. We supported a robust and fully inclusive review be done through an independent body to address underlying issues that our sector faces and ensure lasting charities. The...

Legislation

Reports

CHA 2022 Annual Report and Audited Accounts

What a year for our Community Housing Aotearoa Ngā Wharerau o Aotearoa team. Our Annual Report highlights our service delivery, including: - 16 submissions to central and local government. - 30 trainings and events delivered on topics ranging from public health...

CHA’s Methamphetamine Harm-Reduction Handbook

CHA has developed a Methamphetamine Harm-Reduction Handbook - with consultation from the NZ Drug Foundation - with advice for providers, tenants, and policy-makers. This resource can be read below: Methamphetamine Harm-Reduction Handbook

Research

Community Housing Aotearoa

Contact Us

Contact Info

Level 11, Ranchhod Tower,
39 The Terrace /
102-112 Lambton Quay
PO Box 11543
Wellington 6142

+04 385 8722

support@communityhousing.org.nz

Follow On