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View Community Housing Aotearoa’s media releases, news, newsletters and case studies below.

Moving with a moving company flyer for customers

Guidelines when furniture movers are helping you shift. While New Zealanders work together to eliminate COVID-19, here are some easy steps you can take to ensure you are doing everything you can to help stop the spread of COVID-19. Please follow our guidelines to ensure your house is smooth and safe.

KO Customer Service Fact Sheet in Alert Level 4 – We are here to help

We are here to help Even though all our Kāinga Ora offices are currently closed, we are still open working remotely and here to help our customers. We know this can be a difficult time for New Zealanders so we are taking a very compassionate approach to how we continue our business. The wellbeing of our customers, staff and contractors continues to be our top priority.

ALERT Level 3 – Customer Placements Letter – MSD only 24 April 2020

Moving to your Kāinga Ora home. Following the Government’s announcement to enter Alert Level 3 in response to COVID-19, we can confirm that you are now able to move. However, under Alert Level 3, there will be some temporary changes to the way we work through your move, including signing the Tenancy Agreement and arranging the keys for your Kāinga Ora home.

Resource 1: Decision Tree for Staff COVID-19

To help prevent the spread of COVID-19, any staff who feel unwell with one or more of the symptoms below need to self-isolate, call Healthline or their GP, and inform their manager as soon as possible. Below is a decision tree to help clarify whether continued self-isolation is required and when someone is safe to return to work.

Resource 5 – STAFF MAP – WHO IS IN YOUR BUBBLE

Resource 5: Staff Map - who is in your bubble? This guidance prepared by Community Housing Aotearoa (CHA) applies to activity permitted and/or advised under the Government’s Alert Level 3 response to the COVID-19 pandemic.

Resource 3 – Checklist Shared Accommodation at Alert Level 3

Resource 3: Checklist: shared accommodation facilities and COVID-19 at Alert Level 3. This guidance prepared by Community Housing Aotearoa (CHA) applies to activity permitted and/or advised under the Government’s Alert Level 3 response to the COVID-19 pandemic.
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